Order Edit
Order Edit
DESCRIPTION
DESCRIPTION
Order Edits and Cancellations
Will I be charged any fees for editing my order?
Each customer is allowed 1 free order edit using our self service system. Additional edits will be charged $3 each to cover the costs of offering this service and automatically added to your order.
Please note that credit card processing fees are non-refundable. If you remove an item from your order, we will refund the cost of the item less 5% to cover processing fees.
What happens if I don’t pay my outstanding balance?
We hold all partially-paid orders and do not process them until payment is received. Once you pay the outstanding balance, processing will begin. If you do not pay your balance within 7 days, we reserve the right to cancel your entire order and charge a restocking fee of 15%.
Can I get free shipping if I edit my order?
If you originally qualified for free shipping but removed an item from your order, we reserve the right to subtract the cost of shipping from your refund amount. We charge shipping on orders under $99 in order to keep our prices as low as possible.
The original order needs to qualify for free shipping in order to benefit from our free shipping offer. If your original order did not qualify for free shipping, you cannot receive free shipping by editing your order to add eligible items.
You cannot use the order editing feature to get free shipping on items that otherwise do not qualify for free shipping. If you add an item that does not qualify for free shipping, you may receive a separate invoice to cover the cost of shipping. Any balance due for shipping will need to be paid before we fulfill your order.
We monitor the program closely and reserve the right to suspend customers who abuse its features.
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We monitor the program closely and reserve the right to suspend customers who abuse its features.
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For a complete list of terms and conditions and step by step instructions on editing your order, visit https://northwoodcandlesupply.com/pages/how-to-edit-your-order and https://northwoodcandlesupply.com/pages/about-us