how to use the rewards program

How to Use Our Rewards Program to Get Discounts and Other Perks

Did you know you could earn reward points every time you shop with NorthWood Distributing? It’s easy to sign up for an account to start earning points! Reward points can be redeemed for discounts as well as other fun perks. We want to make sure all our customers know how to use the program, so here’s a quick tutorial that will explain everything you need to know about earning and using points. 

How to Make an Account

The first step in getting reward points is to create an account on our website, NorthWoodCandleSupply.com. Simply click the My Account button at the top of the page, then click Create Your Account.

On the next screen, enter your name as well as the email address and password that you want to use while shopping with us. Finally, click Create My Account. Please write down or remember your login details so you can successfully sign in each time you shop. 

Earning Reward Points 

One of the best things about our rewards program is that there are several ways to earn points. These include: 

  • Signing up for our rewards program: 200 points 
  • Liking us on Facebook: 100 points
  • Placing an order: 1 point for every $1 spent! 
  • Celebrating a birthday: 500 points
  • Refer a friend: 1000 points when your friend makes a purchase

When placing an order, please remember that you will only earn reward points if you are logged into your account when you check out. Unfortunately, we aren’t able to issue reward points for orders that you placed without being logged into your account. We also cannot retroactively issue reward points for orders that you placed before signing up for our rewards program. 

Because your NorthWood account will automatically log out after a period of inactivity, it’s a good idea to double check that you’re logged in each time you shop with us. That way you can always earn reward points for your purchases. 

Referring a Friend

We now offer a referral program that you and your friends can benefit from! To use the referral program, click the Rewards button in the lower corner of our website and sign into your account.

Scroll down to the Refer Your Friends section and copy the URL in the box.

Finally, share this URL with your friends. They will receive a coupon code, and you will receive points after they make a purchase. You can refer as many friends as you want!*

* Referral Program Disclaimer: We hope you enjoy using this referral program! Please do not abuse the program by referring yourself (e.g. sending a referral code to your own email address). It is against our policy to refer yourself in order to receive points. We monitor our rewards program closely and reserve the right to suspend accounts that abuse the program. 

Redeeming Your Rewards  

Earning reward points is fun, but of course it’s much more enjoyable to use them! Here are the ways you can redeem your NorthWood reward points: 

  • 500 points: $5 off coupon 
  • 1,000 points: $10 off coupon 
  • 2,500 points: $30 off coupon 
  • 12,500 points: $200 off coupon 

Coupons can be used towards any product on our website.  

Recovering Your NorthWood Account 

If you forget your password, simply click My Account and then click Recover Password. The screen will prompt you to enter the email address you used to create your account. Next, click Recover

After entering your email, you may need to complete a captcha, which simply requires you to check a box verifying you’re not a robot. Finally, you will receive a password recovery email that allows you to reset your password.

Once you receive your recovery email, click Reset Your Password to be taken to the password reset page on our website. Enter a new password and confirm your password, then click Reset Password. You can now log into your account using your new password. 

If you don’t receive a password reset email, make sure to check your Spam folder before contacting us for assistance. 

Unfortunately, there is not an option for recovering an account if you have forgotten the email address you used to create the account. If you happen to forget your email, please try entering your known email addresses using the Recover Password option, then checking your inboxes for an account recovery email.

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2 comments

Hi Bernadine! You can check how many points you have by logging into your customer account. Points don’t expire and can be used at any time.

Robin from NorthWood

How many points do I have? Do they roll over I’ve purchased from you since last year?

Bernadine E Ortiz

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